1.     Use of our portal is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872 and other Indian Laws. You undertake and represent to us, as per the details given by you in the Registration Account, that you are a natural or juristic person competent to enter into valid and legally binding contract under applicable Indian laws inter alia, a person of legally sound mind, not adjudicated bankrupt and equal to or more than 18 years of age on the Execution Date. If User is a juristic person then the person accepting this Agreement represents that such person is duly authorized to bind the User to this Agreement and the designated electronic mail address is valid and subsisting and allotted by User to such person. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.
  2.     You assure us (Floreta) that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale. You authorize us to declare and provide such declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.
  3. You understand that for products shipped internationally,  the manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from the Platform, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
  4. RETURN- REFUND is subject to certain conditions. Please see our refund policy in Clause 9 of the Terms of Use.
  5. You understand that the price or suggested price displayed for products on the Site or Applications represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The said retail price is inclusive of VAT and other carrier charges excluding import fees in case goods are shipped directly from abroad a fees may be applicable upon the shipment. The user shall be informed of these charges prior to shipment/before payment/at the time of finalising the invoice.You agree to bear all cost of cess, tax, duty or other such charges that may be payable for delivery of the product(s) ordered by you. Please see our Pricing Policy which applies to all products ordered by the user.
  6. You understand and acknowledge that the dispatch time/delivery date is only an estimated time and is not a guarantee, unless otherwise stated on the invoice. Floreta shall not be liable for compensation, in any form,for non-delivery or late delivery of the Product(s) or for any loss, consequential or otherwise arising therefrom. Floreta shall be entitled, at it’s discretion to charge the User for storage of the Products in the event that the delivery is not accepted by the User within a specified period. In the eventuality of the product being unavailable, you shall be informed of the same by Floreta and the amount paid by you refunded in terms of the Refund Policy.
  7. KYC COMPLIANCE When you purchase items being shipped from abroad through Floreta Store ,our designated carriers deliver the item to your delivery address. As per custom regulations , you need to provide Photo Address proof ,which can be provided while placing the order on or at time of the delivery. ID proof uploaded on is securely stored for all your future purchases and returns of  direct overseas purchased products.  
  8. All communication to Floreta shall be addressed at 612 Surya Kiran Building , 19 Kasturba Gandhi Marg, Connaught Place, New Delhi -110001 .Floreta may communicate with the User via email : or through registered post where the address of user is available.
  9. Floreta shall not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
  10.  Floreta reserves the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. Kindly refer to the Clause of SEVERABILITY and VARIATION & CHANGE IN CONTROL
  11.  Neither Party shall be liable for any delay or failure to perform its obligations pursuant to this Agreement if such delay is due to circumstances beyond its reasonable control including without limitation Force Majeure. If a delay or failure by a Party to perform its obligations due to Force Majeure exceeds 60 (sixty) Business Days, either Party may immediately terminate the Agreement by providing notice in writing to the other Party. Kindly refer to the FORCE MAJEURE clause.
  12.  If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
  13.  Governing Law and Jurisdiction: Kindly refer to the Clause of NOTICE and DISPUTE RESOLUTION in the Terms of Use.